Automatic Machine Detection

Detects when a call lands on voicemail and ends it before it costs anything.

  • telephony
  • voice agents

A feature of CreditBay's call dispatcher, not a separate product or company.

Problem

A voice-agent call that reaches voicemail still burns the same minute of usage as a real conversation.

Decisions

  • Detect voicemail during the call and hang up automatically.
  • Feed the detection back into the dispatcher so live-agent capacity isn't wasted on dead calls.

Results

  • ~90% lower call cost

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